Refund Policy

At Benchmark Learning, we take pride in the quality of our online training and downloadable resources. Please read the following policy carefully before purchasing.

Online Courses

Due to the digital nature of our courses, refunds are subject to the following conditions:

• If the user has not logged into the system and no course content has been accessed (e.g. videos, downloads, quizzes): A full refund may be provided within 7 days of purchase upon written request.

• If any course content has been accessed: No refund will be issued.

• Non-attendance at live virtual sessions (where applicable) does not qualify for a refund.

We recommend reviewing all course information carefully before purchasing to ensure it suits your learning needs.

Digital Downloads

All checklist templates are delivered electronically and deemed non-refundable once purchased.

• As these are instant digital downloads, no refunds or exchanges will be provided after purchase, including in cases of accidental purchase or change of mind.

• If you experience any technical issues accessing your download, please contact our team at info@benchmarklearning.com.au, and we’ll assist promptly.

Refund Request Process
 

To request a refund (for eligible online course purchases only), please email:
info@benchmarklearning.com.au

Include your full name, order number, date of purchase, and reason for the request.

Processing Time

Approved refunds will be processed within 10 business days to the original payment method.

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